Additional Questions

MY ORDER SAYS DELIVERED, BUT I HAVE NOT RECEIVED IT.

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.If you experienced an issue with your order, please file a claim with Route’s team here.

I RECEIVED A DAMAGED/WRONG PRODUCT.

We will happily return and exchange an item if your item is damaged or you received the wrong product. The original tags still need to be attached. A refund or exchange can be requested here. Once the items are received by our team, we will review the damaged item (if applicable) to process the return.

AN ITEM I ORDERED DOESN’T FIT, CAN I EXCHANGE IT?

Yes, an exchange can be requested here. If the desired size is not in stock, you will be given a full refund upon request. *Please refer to the product sizing chart located on each product page.